Account

• How do I reset my authenticator app?
• How do I link my authentication app?
• How do I log in?
• How do I change my login password?
• Why is my account frozen?
• How can I delete my account?
• See all 7 articles

Verification

• Why did my account verification fail?
• OG Identity Verification Basic Info
• What is KYC?
• How do I unlock level 1/2 verification?

Deposit and withdraw

• Why is my deposit/withdrawal suspended?
• How do I make a deposit?
• How do I withdraw my crypto?
• Are there any limits on deposits or withdrawals?
• What is the minimum deposit amount on OG?
• Why hasn't my deposit been credited?
• See all 8 articles

Trading

• What is a 'bid' and what is an 'ask'?
• What is a 'market order'?" What is a 'limit order'?
• What is a perpetual contract? / What is a futures contract?

Rebate/Referral

• How can I get a rebate through OG referrals?

Fees

• What are OG's trading fees?

New Cryptocurrency Listing

• Will be updated soon

Deposit/Withdrawal Suspension/Resumption

• Will be updated soon

Spot Trading

• Will be updated soon

Derivatives

• Will be updated soon

Service Agreements & Policies

• Whistleblower Policy
• Restricted Jurisdiction Policy
• Cookies Policy
• Third-Party Software Disclaimer
• Perpetual Swap Trading User Agreement
• Futures Trading User Agreement